A.Book a Hotel

Go to IRCTC website www.irctctourism.com , click on IRCTC Hotels tab or else you can directly search for www.hotels.irctc.co.in/hotel and make the booking.

Service Charge policy differs from Hotel to Hotel. The rates are exclusive of taxes.

Facility of sorting Hotel by price is available in the webpage. For that you may click the icon and sort as per your desire.

All the Hotels are displayed in the website. However search location facility is available which offers bouquet of Hotels.

You can find the contact details of the Hotel from concerned website of the Hotel.

Room rates are per room. Generally for 2 guests.

Yes we do have an option for a group booking max. Upto 20 Pax or 8 Rooms.

Yes.

No. Generally Hotel policy is for 1200Hrs check-In and 1100 Hrs Check-Out.

Yes you can. While doing online booking you can place the order as per the request but if you had already done the booking then after arriving at the Hotel you can ask for the rates and extra bed.

Discounts depends on Hotel to Hotel and same is reflected at the time of booking.

There is option for that. If you want room with breakfast there is a different rate of the room and if you want without breakfast there is a different rate of the room.

No you can make a reservation under guest login also.

Special request can be done directly to the Hotel.

No.

You can directly call to the Hotel

B.Make Payment Easily

Debit/Credit cards, Net Banking, BHIM/UPI, Wallets, International cards, IPAY, PhonePE.

Yes.

Any credit card can be used to book a reservation.

C.Check Booking status

It will be refunded within 5 to 7 working days.

After receiving the payment, you will get an email and message of the confirmation on the email id and phone number provided at the time of booking. You can also go to the My account in Login Icon present on the top right side of the screen. In my Account, details of all your transactions are shown.

It varies from Hotel to Hotel. While booking you can check the Hotel Cancellation policy.

Go to My account in Login Icon present on the top right side of the screen. In my Account, details of all your transactions are shown. You can select the transaction you want to cancel and click on cancel icon.

D.General

You can email at portal@irctc.com or call us at 011-23345702

Frequently Asked Questions

A.Book a Hotel

1. How do I make a Hotel Booking?

2. Are the room rates inclusive of taxes and service charges?

3. How do I search for Hotels by Price?

4. Can IRCTC recommend me a Hotel?

5. Where can I find the contact details of the Hotel?

6. Are the room rates per room or per person?

7. Do I have an option for group booking?

8. Can I look for a hotel in a specific location or from a chain of Hotels?

9. Can I book a room for day use?

10. Can I generally request an extra bed for a third person in a double room and at what costs?

11. Do you offer any special discount on booking?

12. Is breakfast included in the price?

13. Do I have to register with IRCTC to make a reservation?

14. How do I make a special request or indicate preferences such as bed type, connecting rooms, smoking area, or early check-In?

15. Can I use discount vouchers (E.g. issued by Magazines, shops, etc.)?

16. Can I book a Hotel room by telephone or Email?

17. How can I know that the hotel offers a shuttle service/ Pickup and drop facility and How can i book it?

B.Make Payment Easily

1. What are the payment options available?

2. Is it safe to share my credit card details with IRCTC?

3. What type of credit card can I use to guarantee the reservation?

C.Check Booking status

1. My booking failed, but my money has been debited from my account. What do I do?

2. How do I know my reservation is confirmed?

3. What is your cancellation policy?

4. How can I cancel or change my booking?

D.General

1. How can I let you know comments or suggestions about the IRCTC Hotel website?